VIARA User Agreement
and Terms of Use

1. About these Terms

1.1 These VIARA User Agreement and Terms of Use (the “Terms”) govern your access to and use of:

• the public VIARA website at https://viara.hexallt.com and its pages;
• the VIARA Support Centre at https://help.viara.hexallt.com, including account registration, knowledge-base content, community features and support requests;
• VIARA assessment registration, eligibility review, identity verification, scheduling, payment, sponsorship, access and participation;
• assessment interfaces, participant dashboards, communications and related services; and
• VIARA reports, summaries and other materials made available to you.

1.2 VIARA means the Vocational Integration and Role Adaptability Assessment. It is a structured assessment system that examines patterns in how a participant responds to professional situations and forms of pressure within the assessment context.

1.3 These Terms form a binding agreement between you and IEDP Private Limited, operating VIARA under the Hexallt brand (referred to in these Terms as “Hexallt,” “VIARA,” “we,” “us,” or “our”).

1.4 By creating a Support Centre account, selecting an acceptance checkbox, registering for or participating in an assessment, making a payment, or otherwise using a restricted VIARA service, you confirm that you have read and accepted these Terms. Your general use of the public website is also subject to these Terms.

1.5 If you do not agree to these Terms, you must not register for, access or use the relevant VIARA service.

2. Documents that form part of your relationship with VIARA

2.1 These Terms should be read together with:

• the VIARA Privacy Policy;
• the VIARA Cookie Policy;
• the VIARA Disclaimer;
• any assessment-specific instructions shown before or during participation;
• any written fee, scheduling or sponsorship terms issued for a particular assessment; and
• any pathway-specific conditions that you expressly accept.

2.2 The Privacy Policy explains how personal data is collected, used, shared, retained and protected. Acceptance of these Terms does not replace any separate consent or notice required under applicable data-protection law.

2.3 If an assessment-specific written condition conflicts with these Terms, that condition will apply only to the relevant assessment and only to the extent of the conflict. The Privacy Policy governs personal-data matters. Applicable law and non-excludable statutory rights prevail over all contractual terms.

3. Definitions

In these Terms:

3.1 “Assessment” means a VIARA assessment, including its scenarios, questions, response options, written responses, timing records, verification items and scoring processes.

3.2 “Assessment Materials” means scenarios, prompts, questions, response options, scoring keys, evaluation rules, construct maps, classification logic, technical architecture, training materials and related protected content owned by or licensed to VIARA. Participant-facing reports are governed separately under Sections 16, 17 and 19.

3.3 “Participant” means an individual who registers for, is scheduled for, accesses or completes an Assessment.

3.4 “Platform” means the restricted systems used for registration, identity verification, scheduling, payment, Assessment delivery, response capture, support and report access. It does not include a third-party service merely because that service is linked from a VIARA page.

3.5 “Sponsor” means an employer, educational institution, programme operator, partner or other organisation that requests, arranges or pays for an Assessment for a Participant.

3.6 “Support Centre” means the VIARA help portal, knowledge base, community and ticketing environment.

3.7 “User” means any person who visits the website or uses the Support Centre, Platform or a VIARA service.

4. Eligibility and authority to accept

4.1 You must be at least 18 years old and legally capable of entering into a contract to create an account or participate in an Assessment, unless VIARA has expressly approved another lawful arrangement involving a parent or legal guardian.

4.2 If you use VIARA on behalf of an organisation, you confirm that you have authority to bind that organisation to the provisions that apply to it.

4.3 You must provide accurate, current and complete information. VIARA may request reasonable evidence of identity, eligibility, qualifications, experience, sponsorship or authority before granting access.

4.4 Registration does not itself guarantee eligibility, scheduling, Assessment access, a passing outcome, progression within a programme, an interview, employment, migration approval, professional registration or any other result.

5. Public website and informational content

5.1 You may use the public website for lawful personal, educational and informational purposes.

5.2 Website content is provided for general information. It may explain VIARA’s purpose, dimensions, processes and responsible-use boundaries, but it does not constitute legal, medical, psychological, immigration, employment or professional-registration advice.

5.3 You may not copy, republish, scrape, systematically extract, reverse engineer or commercially exploit website content except where permitted by law or with our written permission.

5.4 We may correct, update, reorganise or withdraw public content. We will not use a website update to retrospectively alter a completed transaction or an accepted Assessment-specific commitment.

6. Support Centre accounts

6.1 Some Support Centre functions require registration. You must use an email address and contact details that belong to you or that you are authorised to use.

6.2 You are responsible for:

• maintaining the confidentiality of your password and verification codes;
• using a strong and unique password;
• keeping account information current;
• signing out from shared devices; and
• notifying us promptly if you suspect unauthorised access.

6.3 You must not share an account, impersonate another person, create misleading accounts, bypass access controls or allow another person to act as you during an Assessment.

6.4 We may require password reset, additional verification or temporary account restriction where reasonably necessary to protect you, other users, Assessment integrity or the Platform.

6.5 Support Centre registration is separate from Assessment eligibility. An account gives access only to the functions made available to that account.

7. Support requests, community use and communications

7.1 You may use the Support Centre to read guidance, submit support requests and, where enabled, participate in community discussions.

7.2 When using support or community features, you must communicate respectfully and must not submit:

• unlawful, threatening, abusive, discriminatory or defamatory material;
• confidential information belonging to another person or organisation;
• passwords, one-time passwords or unnecessary identity documents;
• malware, automated spam or deceptive links;
• assessment questions, response options, scoring materials or other protected Assessment content; or
• personal data about another person without a lawful basis or their appropriate permission.

7.3 Community posts may be visible to other users. Do not use community areas to discuss private Assessment results, identity documents, payment details or sensitive personal matters. Use a private support ticket where appropriate.

7.4 We may moderate, hide or remove content that breaches these Terms, creates a safety or privacy risk, compromises Assessment integrity or is unrelated to the relevant support purpose.

7.5 We may communicate with you through email, telephone, the Support Centre, the Platform or another contact channel you provide. Service communications may include identity, scheduling, payment, security, Assessment and report notices. Marketing communications will be handled separately and may be opted out of where applicable.

7.6 Published support hours indicate when routine assistance is generally available. They do not guarantee an immediate response. Security incidents and Assessment-day technical issues will be prioritised according to operational capacity.

8. Assessment registration, eligibility and access

8.1 Assessment access may depend on completion or confirmation of applicable registration, profile, identity-verification, eligibility, payment, sponsorship, scheduling and technical-readiness requirements.

8.2 VIARA may decline, pause or cancel registration where:

• required information is missing, materially inaccurate or unverifiable;
• eligibility requirements are not met;
• payment or sponsorship is not confirmed;
• there is a conflict of interest, security concern or integrity risk;
• reasonable accommodation needs cannot yet be safely supported and further coordination is required; or
• proceeding would be unlawful or operationally unsafe.

8.3 If access is declined before an Assessment begins, any Participant-paid fee will be handled under Section 10, unless the decline resulted from fraud, impersonation, falsified documents or another serious breach.

8.4 Access is personal to the registered Participant and may be used only for the scheduled or authorised Assessment session.

9. Identity verification and assessment integrity

9.1 VIARA may verify identity before or during an Assessment using reasonable methods disclosed to the Participant. These may include review of identification details, live confirmation, session credentials or supervised verification.

9.2 Submit identity documents only through an approved channel and only when requested. Do not send passwords or unnecessary identity documents by ordinary email.

9.3 VIARA may record operational evidence necessary to protect Assessment integrity, such as login events, session identifiers, timestamps, question progression, response times, interruption records and supervisor notes. Operational metadata recorded under this Section is used for session continuity, integrity, security, technical review and audit purposes. It is not treated as a behavioural scoring signal merely because it is recorded. Any audio, video, screen or image recording will be subject to an appropriate notice and lawful basis.

9.4 Suspected impersonation, unauthorised assistance, copying, disclosure, automation, device manipulation or other integrity concerns may result in a paused session and a fair review. An outcome will not be invalidated solely on the basis of an unexplained automated flag where human review is reasonably required.

10. Fees, payment, sponsorship, cancellation and refunds

10.1 Fees and taxes

The applicable fee, taxes and any disclosed payment-processing charge will be shown or communicated before payment. You are responsible only for charges you have authorised. Fees may differ between Assessment types, programmes and sponsored arrangements.

10.2 Payment confirmation

Assessment access is not confirmed until the applicable payment or sponsorship has been successfully verified. A payment receipt does not override eligibility, identity, scheduling or integrity requirements.

10.3 Participant cancellation before activation

If a Participant who paid directly cancels before Assessment access has been activated and before a session has been reserved or begun, VIARA will refund the Assessment fee, less any non-recoverable payment-gateway charge that was clearly disclosed and lawfully deductible.

10.4 Cancellation after reservation, commencement or disclosure

Once a supervised Assessment session has been reserved, an Assessment has begun, or protected Assessment material has actually been disclosed, the fee may become wholly or partly non-refundable to the extent reasonably connected to the service already reserved or provided. VIARA may approve a full or partial refund where fairness, documented hardship, technical failure or applicable law requires it.

10.5 Cancellation after the Assessment begins

No refund is ordinarily due after an Assessment has begun, except where the Assessment cannot be completed because of a material failure attributable to VIARA and a reasonable rescheduling or continuation option is not provided.

10.6 Cancellation by VIARA

If VIARA cancels an Assessment for operational reasons unrelated to the Participant’s breach, the Participant may choose a reasonable rescheduled session or a refund of the Participant-paid Assessment fee. This does not apply where access is suspended or cancelled because of fraud, impersonation, serious misconduct or a material breach of these Terms.

10.7 Duplicate or incorrect payments

Verified duplicate payments or amounts collected in error will be refunded to the original payment method. We may request reasonable transaction information to locate and verify the payment.

10.8 Sponsored Assessments

Where a Sponsor pays the fee, any refund is ordinarily returned to the Sponsor under the relevant arrangement. A Participant cannot claim a cash refund for an amount the Participant did not pay. Sponsorship does not give the Sponsor unlimited rights to personal data or reports.

10.9 Refund method and timing

Approved refunds will be initiated to the original payment method within a reasonable period after approval, and the expected processing timeframe will be communicated. Banks and payment providers may require additional processing time. Where the original method cannot receive the refund, we will arrange another lawful and verifiable method.

10.10 Statutory rights

Nothing in this Section limits any refund, cancellation, chargeback or consumer remedy that cannot lawfully be excluded.

11. Scheduling and rescheduling

11.1 A booking is confirmed only when VIARA issues a scheduling confirmation.

11.2 A Participant may request rescheduling by contacting support as early as reasonably possible before the confirmed start time. Any applicable deadline, availability condition or charge will be communicated before booking or when the request is considered.

11.3 A late rescheduling request may be treated as a missed session where VIARA has clearly communicated the applicable condition in advance. Documented emergencies, material technical issues and other relevant circumstances will be considered fairly.

11.4 If a Participant does not attend, arrives too late to complete required checks, abandons the session without contacting support, or repeatedly reschedules, VIARA may require a new booking or reasonable administrative charge. Any charge will be disclosed before confirmation.

11.5 VIARA may reschedule a session for technical, staffing, security, integrity or emergency reasons. We will provide reasonable notice where circumstances allow.

12. Technical requirements and interruptions

12.1 Before participation, you must review the communicated device, browser, internet, audio, privacy and environment requirements. Unless VIARA expressly approves otherwise, the Assessment must be completed using a supported laptop or desktop, a stable internet connection, functional audio equipment and a quiet location.

12.2 You are responsible for ordinary local equipment, connectivity, power and environment arrangements. VIARA is responsible for taking reasonable steps to maintain the systems it controls.

12.3 If a disruption occurs, you must stop attempting repeated submissions where that could create duplicate or inconsistent records and contact the designated support channel as soon as reasonably possible.

12.4 Where technically and operationally possible, VIARA may preserve completed responses and restore the latest valid session state so that the Participant can continue from the governed recovery position. Where continuation cannot preserve Assessment integrity, VIARA may pause the Assessment and determine an appropriate rescheduling or other remedy in accordance with the applicable assessment and operational rules.

12.5 A brief interruption that does not materially affect response capture, timing fairness or evidence quality does not automatically invalidate the Assessment.

12.6 Where a material failure attributable to VIARA prevents fair completion and cannot be remedied through continuation or rescheduling, Section 10.6 applies.

13. Accessibility and reasonable accommodation

13.1 A Participant may request a reasonable accommodation for a disability, health condition or access need. The request should be made sufficiently before scheduling so that it can be considered without compromising Assessment validity, security or the essential nature of the task.

13.2 VIARA may request only the information reasonably necessary to understand and arrange the accommodation. Any accommodation affecting assessment delivery must preserve the governed construct, sequencing and scoring integrity of the Assessment. We will not promise an accommodation that would fundamentally alter the construct being assessed, create a serious security risk or be technically unavailable, but we will consider reasonable alternatives.

13.3 Requesting an accommodation will not, by itself, adversely affect the Participant’s result.

14. Participation rules

14.1 During an Assessment, you must:

• act independently and honestly;
• follow supervisor and on-screen instructions;
• use only approved devices, materials and assistance;
• remain in the approved environment unless instructed otherwise;
• protect session credentials and Assessment content; and
• promptly report a technical, health, security or procedural concern.

14.2 Unless expressly authorised, you must not:

• obtain answers or drafting assistance from another person or automated system;
• use generative AI, translation, search, messaging or reference tools;
• photograph, record, transcribe, copy, reproduce or distribute Assessment Materials;
• open unauthorised applications, tabs, devices, notes or communication channels;
• manipulate timing, navigation, response capture or monitoring controls;
• sit an Assessment for another person or permit another person to participate for you; or
• attempt to discover, extract or defeat scoring or selection logic.

14.3 Health and safety take priority. If you become unwell or unable to continue safely, notify the supervisor or support contact. VIARA will determine an appropriate continuation, rescheduling or review process.

15. Assessment design, evaluation and protected methods

15.1 VIARA assesses behaviour observed within the Assessment context. It does not claim to reveal a fixed personality, diagnose a health or psychological condition, or predict future conduct with certainty.

15.2 Participant responses are interpreted across governed Assessment scenarios and verification exposures in accordance with VIARA’s assessment framework. A single answer should not ordinarily be treated as a complete conclusion about a Participant. Operational and technical metadata retained for security, continuity, troubleshooting or audit purposes is not used as behavioural scoring or interpretation evidence.

15.3 Assessment interpretation is based on the governed behavioural content of Participant decisions and reasoning. Incidental technical or surface characteristics such as typing speed, browser behaviour, spelling quality, grammar sophistication or response formatting are not treated as independent behavioural scoring signals. VIARA does not determine an individual result by ranking the Participant against other participants or by applying a fixed pass quota.

15.4 VIARA may communicate the dimensions assessed, responsible-use boundaries, report meaning and appropriate review routes. To protect validity, fairness and intellectual property, VIARA is not required to disclose live or reusable scenarios, scoring keys, construct maps, item-level weights, anti-gaming controls, confidential evaluation logic or security architecture.

15.5 Evaluation may involve governed software-supported processing together with human review, validation or release authorisation where required by the applicable assessment governance. VIARA does not treat an automated flag by itself as sufficient authority for an adverse institutional decision where governed human review is required.

15.6 VIARA may replace, retire, update or correct Assessment items and technical processes in accordance with the applicable governance framework. Changes to governed scoring rules, weights, thresholds or interpretation authority require the applicable governed revision and version-control process and will not be applied retrospectively to alter a completed result. Where a material scoring or report-generation error is confirmed, the governed correction process in Section 18 applies.

16. Results and reports

16.1 A report provides a structured account and interpretation of patterns observed within the Assessment context.

16.2 Reports may support developmental, eligibility, selection, training or pathway-related decisions where appropriate. They must not be treated as:

• fixed personality classifications;
• clinical, medical or psychological evaluations;
• standalone proof of professional competence;
• guarantees of employment, visa approval, migration, registration, integration or future performance; or
• substitutes for interviews, credential checks, professional judgement or other relevant evidence.

16.3 A result applies to the Assessment, version, evidence and context identified in the report. It should not be presented as universally valid for unrelated roles or purposes.

16.4 Reports may include approved qualitative descriptors, dimension-level summaries, an overall assessment result, interpretive observations and preparation guidance. Confidential scoring thresholds, protected item-level classifications and internal evaluation mechanics need not be disclosed.

16.5 You must not alter, selectively edit, misrepresent or remove identifying context from a VIARA report. If you share a report, you are responsible for sharing the complete, authentic version and understanding the recipient’s purpose.

17. Report access and authorised sharing

17.1 The Participant will be told, before or during the applicable process, whether an Assessment is:

• arranged directly by the Participant;
• administered within a Hexallt programme;
• sponsored by an identified organisation; or
• conducted for a stated eligibility, selection, training or pathway purpose.

17.2 VIARA may make a report or relevant result information available to:

• the Participant;
• authorised Hexallt personnel who require access for administration, quality assurance, programme decisions or participant support;
• an identified Sponsor or intended decision-maker where this was disclosed as part of the Assessment purpose or otherwise lawfully authorised; and
• service providers acting under appropriate instructions and safeguards.

17.3 Sponsorship alone does not authorise unrestricted access. Sharing must be limited to an identified recipient, lawful purpose and proportionate information.

17.4 VIARA will not sell individual Assessment reports or disclose them to unrelated employers, institutions or third parties.

17.5 A recipient of a report must use it only for the disclosed or authorised purpose, protect it from unauthorised access and avoid deterministic or discriminatory interpretation. VIARA may require a separate responsible-use agreement from organisational recipients.

17.6 A Participant may ask support to clarify who received or is authorised to receive a report, subject to applicable law, security requirements and the Privacy Policy.

18. Clarification, correction and review of results

18.1 A Participant may contact support to:

• correct inaccurate identity or biographical information;
• report a technical or procedural problem;
• request clarification of report language;
• identify a suspected scoring, calculation or report-generation error; or
• raise a concern about unauthorised access or sharing.

18.2 A request should normally be made within 30 days after the report becomes available and should identify the relevant Participant or session reference and the specific concern. This administrative review period does not limit any privacy, consumer, contractual or other statutory right that remains available under applicable law.

18.3 A review does not mean that a result will be changed merely because the Participant disagrees with it. VIARA may review source records, response capture, interruption logs, calculation integrity, procedural compliance and report consistency.

18.4 To protect Assessment validity and the rights of others, review does not include a right to receive protected Assessment Materials, scoring keys, item-level classifications, confidential construct maps or another Participant’s information.

18.5 If a material factual, technical, procedural or calculation error is confirmed, the affected record may be returned to the governed process responsible for that record for correction or resolution. Where the correction changes an authorised report output, VIARA may issue a revised report with appropriate version and correction records. A review does not authorise discretionary rescoring, substitution of Assessment evidence or alteration of the applicable governed scoring rules.

18.6 Completion or non-completion of an Assessment does not create an automatic right to immediate reassessment. Re-attempt eligibility, timing and any required preparation or review will be determined under the applicable VIARA reassessment rules. A later attempt may operate under the then-current Assessment version, and prior attempts may remain retained for governed audit and assessment-history purposes.

19. Intellectual property and permitted use

19.1 VIARA and its licensors retain all rights in the website, Platform, Assessment Materials, trademarks, designs, software, databases, reports and related content, except for personal data or content owned by a User.

19.2 Subject to these Terms, VIARA grants you a limited, personal, revocable, non-exclusive and non-transferable right to access the service made available to you and to use your authentic report for its intended personal or disclosed pathway purpose.

19.3 No ownership is transferred to you. You may not reproduce, publish, sell, license, create derivative assessments from, train a model on, systematically extract, reverse engineer or commercially exploit Assessment Materials without written permission.

19.4 You retain rights in original content you submit. You grant VIARA a limited right to host, process, reproduce and use that content only as reasonably necessary to provide, secure, review and improve the VIARA service for purposes described in the applicable Privacy Policy and assessment governance.

20. Prohibited conduct

You must not:

20.1 use VIARA for an unlawful, fraudulent, deceptive or harmful purpose;

20.2 interfere with the Platform, introduce malicious code, probe vulnerabilities or bypass security or rate limits;

20.3 collect information about other Users without authority;

20.4 harass staff, Participants or community members;

20.5 submit false documents, misrepresent qualifications or conceal a material identity issue;

20.6 misuse a report, remove its limitations or present it as a guarantee or clinical conclusion;

20.7 use VIARA to make a decision prohibited by applicable law; or

20.8 assist another person to breach these Terms.

21. Privacy and personal data

21.1 VIARA processes personal data in accordance with the Privacy Policy and applicable law. Depending on the service, this may include registration details, contact information, identity-verification information, payment status, Assessment responses, timings, session records, support communications, reports and security information.

21.2 Personal data will be processed for specified lawful purposes such as providing the service, verifying identity and eligibility, maintaining integrity and security, generating and reviewing reports, supporting Participants, meeting legal obligations and improving reliability under appropriate governance.

21.3 VIARA will not rely on these Terms as blanket consent for unrelated processing. Where consent is the applicable basis, the request will identify the relevant purpose and permit withdrawal as required by law. Withdrawal does not invalidate earlier lawful processing and may make a requested service impossible to continue where the data is necessary for that service.

21.4 Research or external publication involving identifiable Participant data requires an appropriate lawful basis and safeguards. De-identified or anonymised information may be used for validation, reliability, quality assurance and system improvement where individuals are not reasonably identifiable and the use is lawfully governed.

21.5 Retention periods, data rights, grievance contacts, security practices, service-provider processing and cross-border matters are addressed in the Privacy Policy. These Terms do not create an unlimited right to retain personal data.

22. Third-party services and external links

22.1 VIARA may use or link to third-party services for hosting, account access, support, payment, communications, scheduling, signatures or other functions.

22.2 A third party’s own terms and privacy practices may apply when you use its service. VIARA is not responsible for unrelated third-party content or services merely because a link is provided.

22.3 We remain responsible for our own obligations and for selecting and governing service providers as required by applicable law. Nothing in this Section excludes liability that cannot lawfully be excluded.

23. Suspension, restriction and termination

23.1 VIARA may temporarily restrict or suspend access where reasonably necessary to:

• investigate a security, identity, payment or integrity concern;
• prevent harm or unauthorised access;
• respond to a legal requirement;
• protect Assessment validity; or
• address a material breach of these Terms.

23.2 Where appropriate, we will explain the reason and provide an opportunity to respond before a final adverse decision. Immediate action may be taken where delay would create a material risk.

23.3 We may terminate access for confirmed fraud, impersonation, serious Assessment misconduct, unlawful activity, repeated material breach or misuse that cannot reasonably be remedied.

23.4 A User may stop using the service and may request account closure through support. Closure is subject to lawful retention, transaction, security, dispute and Assessment-record requirements described in the Privacy Policy.

23.5 Termination does not affect accrued payment obligations, lawful records, intellectual-property protections, confidentiality, report-use restrictions, liability provisions or rights that by their nature survive termination.

24. Service availability and changes

24.1 We aim to provide a reliable and secure service, but uninterrupted or error-free availability cannot be guaranteed.

24.2 We may carry out maintenance, security updates, corrections and improvements. Where a planned change is likely to affect a confirmed Assessment, we will provide reasonable notice where practicable.

24.3 We may discontinue a service or Assessment version. A discontinuation will not remove a Participant’s right to an already-paid service, appropriate alternative or refund where required by these Terms or law.

25. Disclaimers

25.1 VIARA is a structured assessment and decision-support system. It is not a recruitment agency, employment guarantee, visa service, immigration authority, licensing authority, medical provider or clinical diagnostic service merely because its results may be used within a broader pathway.

25.2 Assessment outcomes remain limited to the evidence and context of the Assessment and do not establish certainty about behaviour in future settings.

25.3 VIARA does not guarantee selection, admission, training completion, professional registration, employer acceptance, immigration approval, relocation, integration, retention or future performance.

25.4 Nothing in these Terms excludes any express written commitment made by VIARA for a particular paid service or any guarantee, warranty or right that cannot lawfully be excluded.

26. Limitation of liability

26.1 Each party remains responsible for loss caused by its fraud, wilful misconduct, breach of confidentiality, infringement of intellectual property or other liability that cannot lawfully be limited.

26.2 Subject to Section 26.1, VIARA will not be liable for indirect or consequential loss, loss of opportunity, loss arising from an independent third-party decision, or loss caused by inaccurate information, unauthorised account use, Participant-controlled equipment or a breach of these Terms, to the extent such exclusion is lawful and reasonable.

26.3 Subject to Sections 26.1 and 26.4, VIARA’s aggregate contractual liability arising from a particular paid Assessment will not exceed the amount paid to VIARA for that Assessment. For a free public website service, liability will be limited to the extent permitted by law.

26.4 The limitations in this Section do not restrict statutory consumer remedies, refunds expressly provided by these Terms, liability for personal injury caused by negligence where it cannot be limited, data-protection liability that cannot be limited, or any remedy that applicable law makes non-excludable.

26.5 This Section allocates risk but does not require a User to indemnify VIARA for VIARA’s own negligence, unlawful conduct or breach.

27. Responsibility for breach

27.1 If your intentional or negligent breach of these Terms causes direct, reasonably foreseeable loss to VIARA or another person, you remain responsible to the extent determined under applicable law.

27.2 VIARA may seek proportionate remedies for misuse of Assessment Materials, impersonation, fraud, security interference or unlawful disclosure. We will not seek recovery for remote, speculative or punitive amounts unsupported by law.

28. Complaints and dispute resolution

28.1 Please first contact VIARA Support so that the concern can be reviewed promptly.

Email: support@viara.hexallt.com Office: #202, Nandini Elegance 1, 1st Main, 3rd Cross, MLA Layout, Kalena Agrahara, Bannerghatta Road, Bengaluru, Karnataka 560076, India

28.2 Please include your name, Participant or session reference where available, a clear description of the issue and the remedy requested. Do not send passwords or unnecessary identity documents by email.

28.3 We will acknowledge and review complaints within a reasonable period, taking account of urgency, complexity and any legally prescribed timeline.

28.4 The parties should attempt in good faith to resolve a dispute through written communication or a mutually agreed meeting before commencing ordinary civil proceedings, except where urgent relief, a statutory complaint or another immediate remedy is appropriate.

28.5 Nothing in these Terms prevents a consumer from approaching a competent consumer commission, regulator, data-protection authority or other forum available under applicable law.

29. Governing law and jurisdiction

29.1 These Terms are governed by the laws of India.

29.2 Subject to any mandatory consumer or statutory forum, courts of competent jurisdiction in Bengaluru, Karnataka will have jurisdiction over disputes arising from these Terms or the VIARA services.

29.3 This Section does not remove a right to bring a claim in another forum where applicable law permits or requires it.

30. Changes to these Terms

30.1 We may update these Terms to reflect legal, operational, security or service changes. The current version, effective date and last-updated date will be displayed on the canonical Terms page.

30.2 Material changes affecting registered Users or an active service will be communicated by a reasonable method. Where renewed acceptance is legally or fairly required, we will request it before continued use of the affected restricted service.

30.3 Changes will not retrospectively remove an accrued right, alter a completed payment or change a completed Assessment result without a lawful and fair basis.

30.4 The version accepted at registration or the version otherwise applicable to a transaction may be retained as an electronic record.

31. Electronic acceptance and records

31.1 You agree that checking an acceptance box, selecting an acceptance button, completing registration, making an authorised payment or using a restricted service after clear notice may constitute electronic acceptance of these Terms.

31.2 VIARA may retain an electronic record of acceptance, including the Terms version, account identifier, date, time and relevant technical record, subject to the Privacy Policy and applicable law.

31.3 You may save or print a copy of these Terms. You may request the applicable accepted version through support where reasonably available.

31.4 Electronic communications and records may be used for notices, confirmations, receipts and contractual administration to the extent permitted by law.

32. General provisions

32.1 Entire agreement. These Terms and the documents identified in Section 2 form the agreement governing the relevant VIARA service and replace earlier terms covering the same subject matter from the effective date of this version.

32.2 No waiver. A delay in enforcing a right does not waive that right.

32.3 Severability. If a provision is held invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply.

32.4 Assignment. You may not transfer your Assessment access or account. VIARA may transfer its rights and obligations as part of a lawful corporate reorganisation or service transfer, provided this does not materially reduce your rights and appropriate notice is given.

32.5 Force majeure. Neither party is responsible for delay caused by events beyond reasonable control, such as natural disaster, widespread network failure, government action, civil disruption or public emergency. Payment, refund and fair-remedy obligations that can reasonably still be performed are not automatically extinguished.

32.6 Language. The English version is the controlling version unless another version is expressly identified as legally authoritative. A translation may be provided to support understanding.

32.7 Headings. Headings are for navigation and do not change the meaning of a provision.

33. Contact and acceptance statement

Questions about these Terms may be sent to:

VIARA Support Email: support@viara.hexallt.com Office: #202, Nandini Elegance 1, 1st Main, 3rd Cross, MLA Layout, Kalena Agrahara, Bannerghatta Road, Bengaluru, Karnataka 560076, India

Registration acceptance text

I have read and agree to the VIARA User Agreement and Terms of Use.

Privacy acknowledgement

I acknowledge that I have read the VIARA Privacy Policy, which explains how my personal data is processed.

Where a separate consent is required for an optional or distinct purpose, it should be requested through a separate, unticked affirmative choice and should not be bundled into acceptance of these Terms.